Product Information

I got my Josh Pond cheese! What now?

Our cheeses are shipped with ice packs to preserve them throughout the shipment process. They should be refrigerated as soon as possible upon arrival.

I got my Josh Pond frozen blueberries! What now?

Our frozen blueberries are shipped with dry ice to preserve their frozen state throughout the shipment process. Please freeze the blueberries as soon as possible upon arrival. They can be stored within the wax-lined box they are stored in. When your supply diminishes, you can transfer the berries to sealed containers or freezer bags. And then it is time to re-order!


Dry Ice Disposal

There is still some dry ice in the box that came with my frozen blueberries. How do I properly and safely dispose of it?

Dry ice is harmful if not handled properly and can cause severe burns and frostbite. Long exposure to dry ice in an ill-ventilated area can lead to drowsiness, reduced hearing, increased heart rate and blood pressure, headaches, tremors and dizziness, and even carbon dioxide poisoning.

  • Do NOT touch the dry ice with your bare hands.
  • Do NOT dispose of the dry ice in a closed area, sink, toilet, or other device, trash or garbage, or in public areas.
  • Do NOT put dry ice in any tightly-closed container.
  • Do NOT place dry ice on tiled or solid-surface counter tops as the extreme cold will cause damage.
  • Do NOT add any liquid to dry ice, and do NOT add dry ice to any liquid.
  • Dry ice is NOT edible. Do NOT put dry ice in or near your mouth or any other body part.
     
  • DO keep dry ice out of the reach of children and animals.
  • DO wear heavily-insulated gloves. Rubber or plastic gloves will NOT give adequate protection.
  • DO let the unused dry ice sublimate in a well-ventilated area.

Shipping

We ship all of our products via FedEx. Depending on the product, we offer shipping ranging from FedEx Ground and FedEx Standard Overnight. Below is a list of our shipping methods for each of our offered products.

FedEx Ground (1-7 Business Days)

  • Organic, Wild Blueberry Jam
  • Gift Set - Organic, Wild Blueberry Jam

FedEx 2-Day (2 Businees Days)

  • Organic, Wild Blueberry Jam
  • Gift Set - Organic, Wild Blueberry Jam
  • ALL Josh Pond Cheeses
  • Josh Pond's frozen, organic wild blueberries

FedEx 2-Day AM (2 Business Days, morning delivery - not available in all areas)

  • Organic, Wild Blueberry Jam
  • Gift Set - Organic, Wild Blueberry Jam
  • ALL Josh Pond Cheeses
  • Josh Pond's frozen, organic wild blueberries

FedEx Standard Overnight (Next business day, afternoon delivery)

  • Organic, Wild Blueberry Jam
  • Gift Set - Organic, Wild Blueberry Jam
  • ALL Josh Pond Cheeses
  • Josh Pond's frozen, organic wild blueberries

Returns & Refunds

We're very sorry, but perishable food products and gift cards cannot be returned.

We only replace items if they are defective or damaged.

If your food products arrived damaged or contaminated in any way, please contact Customer Service, and we will do what we can to resolve the issue.